Refunds and cancellation (draft)

This draft explains how BuckFix fees, refunds, and cancellation are intended to work. Platform invoicing is still stubbed, so we will not collect recovery fees until invoicing is enabled. Until then, treat any fee totals in the dashboard as an estimate of what would be owed, and nothing is due. Last updated: November 10, 2026.

What you pay

You pay 10–15% (the rate you selected, default 15%) only of invoice payments attributed to BuckFix: the end customer continued from the BuckFix card-update page to Stripe Checkout or the Billing Portal, and the invoice was then paid within 30 days of that redirect. Opening the /update page without continuing to Stripe does not start the billing window. There is no monthly subscription fee. Recoveries by Stripe Smart Retries, or any payment that succeeds without that click-through, are not billed.

Fee refunds, partial refunds, and disputes

If a customer payment that we attributed and billed a fee on is later partially refunded, we reduce the fee in proportion to the refunded amount (the fee is recalculated on the net recovered amount). A full refund or void reverses the remaining fee. A chargeback or dispute opened on that payment also reverses the fee; if the dispute is later closed in the merchant’s favor, the fee is restored on the net recovered amount. If we issued a platform invoice, we will credit the next invoice or refund the corresponding amount through Stripe. Disputes about attribution or invoice amounts should be sent to nathan@nathanpetty.com within 30 days of the invoice date. These credit and refund paths are not live while platform invoicing remains stubbed.

Cancel, export, and delete

You can disconnect your Stripe account, download a copy of your BuckFix data, and close the account at any time from Settings, without talking to sales. After disconnect, we will not open new recovery cases or send new customer emails. Closing the account deauthorizes Stripe and deletes or anonymizes BuckFix records as described in the Privacy Policy. Your shared LiteFlow/FormFlow login is not deleted. Until invoicing is live, no fees are collected after you close. After invoicing is enabled, fees already earned on attributed recoveries remain payable unless later reversed under the rules above.

How fees will be collected

When billing is enabled, fees will be collected with Stripe-hosted Checkout, invoices, or the Billing Portal on Diamond Ray Inc's platform Stripe account. We will not collect card details on our own forms.

Diamond Ray Inc, 791 Jensen Court, Encinitas, CA 92024. nathan@nathanpetty.com.